Privacy Policy
Last updated: January 2026
1. Introduction
Royale Experience Global Concept ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or place an order.
2. Information We Collect
When you place an order, we collect only the information needed to process and deliver it:
- Name — to address and identify your order.
- Email address — to send order confirmations and updates.
- Phone number — to contact you regarding delivery.
- Delivery address — to ship your order.
- Order details — the products, quantities and amounts you purchase.
We do not collect or store your card or bank account details. Payments are handled securely by our payment provider (Rivo) or via bank transfer to our account.
3. How We Use Your Information
- To process and fulfil your orders.
- To communicate order confirmations, tracking and delivery updates.
- To provide customer support.
- To improve our website, products and services.
4. Sharing of Information
We do not sell your personal information. We only share data with trusted third parties that help us operate, such as our payment processor (Rivo), email/notification providers and delivery partners, and only to the extent necessary to provide our services.
5. Data Security
We take reasonable technical and organisational measures to protect your information from unauthorised access, alteration, disclosure or destruction. Data is stored in secure, encrypted cloud infrastructure.
6. Your Rights
Depending on your location, you may have the right to access, correct, update or request deletion of your personal information. To exercise any of these rights, contact us using the details below.
7. Data Retention
We retain order records as long as necessary to provide our services, comply with legal obligations and resolve disputes.
8. Contact Us
If you have any questions about this Privacy Policy or your data, contact us at [email protected] or 2348166978348.